[shaunag]

Ok, so......my trip has started off terribly. I had an 8:35 am flight from JFK to Atlanta. I arrived to the airport at 7:50am (I know I was pushing it, but I hit some traffic). I proceeded to the kiosk because, as you know, that is all you can do now. It took about 5-6 minutes to log into my flight, etc. By the time it pulled up my flight, it was 8:00, I flagged down the kiosk helper, when he was done helping another customer, he came over. I showed him the message (it said to go to the counter). He informed me that it was too late, I had missed the flight. I looked it my watch (8:06 am)....I told him that I had been trying to check in for about 10 minutes now. He admitted to seeing me there, using the machine. He then directed me over to the phones, to call customer diservice to change my flight. Now, I am not one to complain, nor do I hardly ever act rudely toward anyone, but I was definately already crying. The first lady I spoke with told me that the next flight was at 1:15, and I should call back at 10:30, the fee would only be 25 dollars, and I could keep calling back to see if anything else opens up, other than that, she had no suggestions. I was not satisfied, so I called right back. This lady informed me that I could call back at 10:30, there is one seat open, hopefully it will still be available, and it would cost 700 dollars!!!!!!! I asked her what I could do, this was impossible, she told me she didn't have any suggestions. I usually fly with US or JetBlue. I have been late before, they made sure I got on the plane!! I have missed a flight before, the put me on the immediate next flight, with no penalty. (I do fly quite a bit).
I was very upset by this point, I composed myself and went to the regular check-in line....the lady there was able to put me on standby for the next two available flights. Why didn't either of the other two reps suggest that? Why is it so difficult. Its like the last thing that they are concerned about is getting people where they need to go!
I am sitting at the airport now, who knows if ill ever make it to Atlanta. Ill tell you one thing I WILL NEVER fly Delta again. This is not my first time ( I wasn't pleased with them on previous flights, either) but definately my last!!!