[melocactus]

Dear forum users,

I made a reservation on Delta.com website with confirmation code and e-ticket number that comes in an email. The payment also went through my credit card. Two days later I logged into my account and there is no upcoming travel. After calling Delta reservations, I found my reservation was cancelled. There was no notification and I did not know it was cancelled until this point.

I asked Delta to restore my itinerary, but it would cost $150 more for the same flight, and after 1hr of arguing, there is no way they can do other than booking a new flight (and they insist that someone else called to cancel my reservation instead of due to their end). It was clear that the supervisor at the reservation department did not want to do anything about this and I gave up. I will book another flight with some other airline, any of them will cost me at least $100 more now.

Please advice on how to and to what extend I should ask for the compensations, I'm drafting an email to customer service asking for reimbursement on the extra cost of the ticket, and I'm all ears for your opinions, or similar experiences. Thank you!