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Customer Service Have you had any problems with AirTran Airways' Customer Service? Have AirTran Airways employees treated you poorly?

 
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Old Jul 25, 2011, 11:15 PM
readinglover33@aol.com readinglover33@aol.com is offline
 
Join Date: Jul 2011
Posts: 4
Default We were lied to by 2 different employees of Airtran!!

During our check in with Airtran this morning, we were told there weren't 2 seats together. The Airtran employee went on to tell us we could sit together in Business Class for an additional $69.00 per person! We said no.

On the way to the plane ( after showing our boarding passes ) another Airtran employee stopped us and told us that the overhead bins where already full and we would have to check one of our bags. They quickly grabbed my bag, tagged it and ran off. As I got on the plane I remembered that all of my jewlery was in the bag they took. I noticed they didn't take anyone elses' bags after us.

Once on the plane, I found an entire row of seats unoccupied (after they tried to sell us business class, based on the fact there supposedly were no seats together).
I also saw many EMPTY overhead bins.

I spent the next 2 1/2 hour flight worried sick, because I was afraid they took my bag to get to the jewlery. Remember, TSA can see what's in your suitcases when they go through the screener. I'm not normally mistrusting, but after the lies I'd been told, I had good reason to worry.

My jewels did arrive in the suitcase fortunately, but I will never fly Airtran again, and advise others to use caution in their choices!
 

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