[phrantic]

Filing a formal complaint with DOT. I know Aegean doesn't fly to the US, but hopefully they'll keep it if they ever apply.

Flew from Athens to Santorini in September 2011.
We arrived about 50minutes late to Santorini at around 11pm. Went to baggage claim and about 1/3 of the passengers received their bags.

The rest of us (50 people) waited for the rest of the bags. 10 minutes, 20 minutes, 30 minutes... Finally, the security guard told us that they were not bringing any more bags.

Went over to the guest service area, and was finally told that... "Because they wanted to get back on schedule, they didn't unload all the bags, and our bags went back to Athens with the plane".

Another passenger told us that a baggage handler told her that "They only needed 5 more minutes but their manager told them to stop as the plane needed to leave"

...
It's one thing to lose baggage, another to *intentionally* route them elsewhere, after they arrived.
Second, and why I'm filing with DOT... Management clearly valued on-time, more than a culture of completing what needs to be done. What else was sacrificed? The baggage issue is a symptom of a larger problem.