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Reservations ETIHAD - Is surname change possible?

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Nov 22, 2011, 7:42 AM

ballysandhu ballysandhu is offline

Join Date: Nov 2011

Location: UK & Punjab, India

Posts: 2

ETIHAD - Is surname change possible?

Hi board. This is my first post. Please let me know if anyone can help me.

I have booked MNL-LHR-DAC for an upcoming trip. Unfortunately I have entered my UK bankcard surname instead of my passport surname on my online booking. I am of the Sikh faith and my passport surname is SINGH. My real family name is SANDHU, which is ob all my literature (bankcard, statements, utility bills etc).

This was careless of me but I am not the best on computers when making online bookings.

I tried etihad customer service in Abu Dhabi. Initially they told me I could cancel and rebook at no additional cost. Next it was 200GBP charge. Finally they said you will have to cancel and rebook a new ticket at my own cost.

Is this the reality? The customer service confused me somewhat with 3 different definitions.

Any advice would be most gratefully received.

Thanks,

Bal

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Reservations ETIHAD - Is surname change possible?

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