[noemibora]

This was the most horrible experience I have ever had. I was treated like garbage. The middle aged flight attendant from CUN to IAH flight 1019 treated the coach class like garbage, when in fact it is the people in coach that keep the airline running. To top it off, we landed on time and had a connecting flight to ORD flight 1091 and had 1hr 20min connecting, our flight should have left at 6:50, after running across the whole airport, we got to the gate at 6:35 and the plane was still at the gate and they would not allow us on the flight. I was with my husband and another couple, thats 4 people, and there were another 20 people that were coming with us from CUN that had to get on the ORD flight as well. The lady at the gate was so rude as well telling us that we were late and we could not get in, they never even announced that it was the last call for the flight and its not like we were just sitting around. Every continental flight i have had was delayed from takeoff beceause they were waiting for the confirmed passangers to board, but for this one they couldn't wait 3 mintues. What i don't understand is the system that you have because if you have 20 confirmed people why cant they do everything possible to get them on their flight. So we went to customer service and we were put on standby and told if we do not get on that we will be given a hotel room. We did not make the standby flight which was supposed to leave at 9:05. but they did close the gate and when 7 people from Guadalahara came running to the gate they OPENED IT AGAIN until 9:15, that flight waited for 7 people coming Guadalahara, WHY COUDLDN'T THEY WAIT FOR US???? Went back to customer service again and at first were denied a hotel room, finally got one and were told that our check-ins were still in IAH. Got on the 7:20 flight and waiting for our check-ins for an hour and still not there. Turns out they were in ORD on the original flight we were supposed to be on. This is the rudest most unorganized company I have ever been with and i will make sure that i will never fly Continental/united ever again and make sure that i tell every one i know the same thing. I was treated like garbage but i was good enough for them to take my money. This airline is a joke and the people that work with them have obviously never been trained in customer service.
This has been the worst flying experience of my life.