[rupert]

May 31st, 2008

Mr. Montie Brewer
President & CEO
Air Canada
Air Canada Centre
7373 Côte-Vertu West
Dorval, Quebec H4Y 1H4

Dear Mr. Brewer,

Re: Aeroplan *********

On May 26th 2008 I travelled to London Heathrow on AC 856 – a new Boeing 777 (seat 5K). On Fiday May 30th 2008 I returned to Toronto on AC 849 (also seat 5K). This aircraft was an older Boeing 767, maybe ex-CP, with old style seating, no TV screens, no power outlets to run a laptop and a video system that continuously broke down. If I had been on the overnight YYZ to LHR flight on this aircraft, having paid a business fare, expecting a flat bed, I would have been furious, and I presume that those who had been on that flight were led to believe there would be up to date facilities. It was bad enough that I too had paid a business fare and had to endure the deficiencies on this aircraft, including the use of my laptop. Frankly, British Airways ‘World Traveler Plus’ has far better facilities at a fraction of your fare.

Please explain to me how you have the gall to charge a business fare for such a disagreeable experience.

Yours truly,