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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

In-flight Issue Rude cabin staff in business class

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Feb 22, 2012, 1:14 PM

Capt Graham Capt Graham is offline

Join Date: Feb 2012

Posts: 4

Rude cabin staff in business class

I flew on AF3537 from Havana to Paris on 16/2/12. The stewardess had taken my fork and knife away. I tried to attract her attention to get a replacement, she saw me and ignored me. I tried a few minutes later to attract a steward's attention, he ignored me too. I was left to try and eat a steak dinner with a tea spoon and my fingers. All of this was witnessed by a French lady pilot who was sitting next to me. She was astonished by the behavior of the cabin attendants(Dinner is on me next time Ms Pilot lady!)
I have been flying for years and am a regular business passenger on KLM out of Amsterdam. I have never been treated like this. I WILL NOT fly Air France again

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In-flight Issue Rude cabin staff in business class

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