[Ashleighwylie]

I booked a flight from Charleston, WV to Ft. Lauderdale in January 2012. When I arrived to the airport on May 4th for my flight there was no one working for Spirit even at the airport. I called customer service and was informed I "forfeitted" my flight. Spirit cancelled my flight on May 4th and resceduled for May 3rd. They claim to have sent me an email stating the change, but I nevered received any notice. You have to provide your home phone and address when booking a ticket, but they do not use this information for anything important. I was told I could not get my money back and I could not be compensated with another flight. I will never fly Spirit again and I encourage others to choose a different airline as well.