[Aundreya]

My flights to/from Miami were horrible! Someone thought it would be a good idea to make my layover from Seattle to Minneapolis only 33 minutes! Then even though our flight was on time, they kept us on the plane for 20 minutes without explanation and refused to let us off even though some of us mentioned we would miss our connecting flights.

Of course we missed our connection to Miami so they rebooked us on a flight to Atlanta. We got to Atlanta and went to our gate only to find out that our flight that was supposed to depart at 5:25pm (I was supposed to arrive in Miami at 5:30pm) was delayed and would depart at 5:40pm. Fast forward to 5:40 where we were told our flight would leave at 6pm. They kept saying our plane was just delayed and would be there soon. But they kept pushing the flight time back....6:15, 6:30....finally they told us that the plane coming in would not be going to Miami and we would need to go to another gate. This would require new tickets. Once getting to the new gate we still had to wait. First for the new plane and then for a new pilot. After over an hour of waiting they finally informed us that the previous plane had cracked it's windshield while landing. We didn't even board the plane until after 7:30pm and I didn't arrive into Miami until after 10pm!!

Now for my flight home. We were told when we arrived to our gate that our flight was slightly delayed but we should still make it to Detroit on time. I went up and addressed my concerns of missing my connecting flight AGAIN. (This time my layover was just over an hour) She assured me that I would not miss my connecting flight and everything would be fine. A few minutes later she called me back up....she had moved my seat from the back of the plane to the front of the plane so I would be one of the first off. We ended up boarding the plane on time and were told we might even arrive 15 mins early to Detroit. Then all of a sudden they tell us there's a problem with one of the fuel tanks and they need to fill it which would only take 15 mins. It did NOT take 15 mins. Also, we had to go around some storms which delayed us even further. It soon became quite clear that many of us would be missing our connecting flights.

Once we landed they informed those of us who missed our flights where to go to rebook and also mentioned that we would be given a hotel to stay at because it was too late to fly out again that night. We were given $12 in food coupons and were sent to the Clarion Inn for the night. We were also told we might qualify for a refund or vouchers and to contact Delta after getting home for more information.

When I got home I looked on the Delta website and my ticket from Detroit to Seattle was listed as a qualifying flight. (I'm guessing the flight from Seattle to Minneapolis didn't qualify because technically it wasn't late, but they listed the whole ticket amount under the refund amount) I filed the refund form and have been waiting to hear if I would get a refund or not. I wasn't worried because they said it would take up to seven days to process. (My flight out was on Jun 5th and my flight home was June 11th..though I didn't actually fly out until June 12th because of the missed connection)

But I posted something on Twitter mentioning @Delta and they added me with their @DeltaAssist and contacted me for more information. After giving them my ticket number I was told I would not qualify for a refund because I actually used the tickets. They did offer me a $100 voucher which I have not accepted as of yet. Why would their website tell me I might qualify for a refund if I didn't? And why wouldn't they refund me for all the trouble they put me through not one way but BOTH ways??