[pamelajane2003]

My grandchildren were minutes late to the gate, the airplane was still there, they were denied boarding. They were treated horribly by staff at gate, left in tears with absolutely no recourse or sympathy. This is two children 8 and 13 who had no control over the situation, they are from a single family home and don't have alot as it is. Spirit has no spirit, no customer service and I believe they were denied boarding as Spirit had already sold their seats to someone else. We had paid extra for seats to be sure they were together on the plane and extra for luggage. What kind of a business can sell you something and if you are five minutes late sell it to someone else, and you get no money back or credit for anything. We need some regulations back in the airline industry. Do we have any recourse here or are we just out of luck.
No customer service here thats for sure. When ever I can I will travel any other way then this airline and will tell everyone I know of this experience. We as a flying public deserve better.