[k7wx]

Wow. I made a round trip reservation on the aa.com website to San Juan, Puerto Rico for a medical conference that will be held in February. Paid with with AMEX card, selected seats, even did first class. Went to the My Reservations area of the aa.com web site to print out the schedule only to discover that my itinerary was "Cancelled." I cannot get through to Customer Service, just get a recording telling me to call back later. I can understand cancelling a flight due to weather, or some mechanical problem, but a regularly scheduled flight for the following month? Customer service appears to be totally non-existent. Not even a way to leave a message, just a recording saying that everyone is busy and to call back later! Have never, ever heard of a company refusing to take any calls. Have been flying with American Airlines all over the world for the last 30 years and have Platinum status. From now on I'm going to re-think travel options. This is not the American Airlines I remember from years ago. No wonder they are in trouble.