[whereismyclaim]

Our baggages were delayed and came a day after which they delivered to our house. When it came both bags didn't have the locks anymore and when we opened it the stuff were all over the place. We lost 2 laptops, iphone and wifi. We immediately filed a claim and attached receipts. We called Delta and they told us it'll take at least 2-3 weeks to process the claim. It's been a month and nobody had called us. We've been calling the Newark claims 973-961-6243 for almost a week now but nobody is answering. The call goes to voicemail but you can't leave a message as the mailbox is already full (nice setup for a very important process in the company). You're already dealing with an issue and you don't have somebody you can talk to which adds frustration to the situation.

I've told my story to friends and families which they said they've never used Delta and will probably never use it because of our experience. I'll keep spreading my story in Facebook and LinkedIn (a lot of business travelers here) to make people aware of the inefficiency of this company.