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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Canceled / Delayed / Overbooked My Complaint

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Nov 21, 2013, 10:24 AM

colschmoll colschmoll is offline

Join Date: Nov 2013

Posts: 1

My Complaint

Sent them this on 10 Oct 2013:

As a Family of 4 we were due to fly from Newcastle to Paris Charles de Gaulle for a Holiday at Disneyland Paris. Our scheduled flight was AF1059, scheduled to fly at 11:50 on 29 September 2013. This flight was cancelled. We were then given seats on the next flight, AF1159, scheduled to fly at 16:55 on 29 September 2013, although the flight didn’t fly until around 17:15. As the delay was over 5 hours, I believe that according to The European Union Travel Directive we are entitled to compensation for delays of over 5 hours.

Phoned on 24 Oct 2013 and again on 18th Nov 2013. Thy claim they are assessing my Complaint, after over 40 days after I issued it!!!

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Canceled / Delayed / Overbooked My Complaint

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