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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

Expedia sucks

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May 20, 2014, 3:46 PM

Internat

Join Date: May 2014

Posts: 2

Expedia sucks

I bought a ticket from NYC to Kiev from expedia for May29th. A week after I purchased the ticket they come back to me and tell me that the flight is changed to May28th as the original flight had been cancelled.
Now, I am not from NYC and had booked anothr ticket from my hometown of Columbus to NYC for May29th. I had to rebook that flight, lost a day worth of wages, have to pay for exta hotel day in Kiev and spent hours trying to convince Expedia to help me get another flight out on May29th.

EXPEDIA were of no help. They tell me that they are just ticket sellers and that i should contact airline, Airline tells me that they did not sell the ticket to me and that EXPEDIA should be liable.

Not sure how to get justice and hopefully my money back but it has been very bitter experience.

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