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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Baggage Problems Missing baggage and flight change

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Oct 23, 2014, 9:56 AM

usman

Join Date: Oct 2014

Posts: 2

Missing baggage and flight change

As I have booked flight with Etihad and I have suffered by staying at airport full night and given flight for the next day which delay my all plan. As i travel for some specific purpose and deals and i was having all my important papers and things in baggage as i was not having any hand carry. my baggage was not transfered to my flight and i didnt get in delhi so i waited 8 days for the baggage but didnt got and came back with out any work.
I travelled by Etihad to do some financial deal but i got loss of 5 lacs INR as i could not able to do this due to missing baggage.

As my trip was for urgent purpose and could not get any benfit but only suffering and waiting for the baggage so i request to reimburse the ticket money or give me alternate free ticket for india as i have to travel back to india to complete the same work.
I didnt get any reply from Etihad.

Usman Khan

Last edited by usman; Oct 23, 2014 at 9:57 AM. Reason: Baggage missing from 3 weeks

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Baggage Problems Missing baggage and flight change

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