[JulieKay]

We were booked to fly with Lufthansa Last year in June. We were booked business for many reasons but mainly as we were doing a long drive once at our destination and I have an issue with the discs in my lower back. When we arrived at the airport we were told we had been downgraded to economy and that the selection was random. This I know to be a lie as both myself and my husband had been chosen so not random.
We said we would not fly economy. The staff said wait until everyone is checked in as someone might not arrive. Sadly this was not the case. We were eventually found seats in premium economy and were offered compensation. They also allowed me to retrieve my back brace from my suitcase but sadly My back was in such a total mess on arrival I had to have regular treatments on it and the holiday was ruined.
The compensation was only paid last month almost 12 months after and only from continual chasing of the local office. I have logged 12 separate complaints on line and via post only to be told this is your feedback number, we are busy and will get back to you. One year on and still waiting! Now when I log a complaint I don't even get a feedback number anymore.
We have never been reimbursed for the loss of the huge cost of our tickets. We have never received any form of apology and the country manager at the time decided to post on social media the compensation figure we were offered when I complained. He has since been removed from that post and relocated to another country.
I know Lufthansa are hoping I will go away hence why they are ignoring me but I never drop a bone and am now looking for any further advice anyone might have to take this further. I know they have an ombudsman but he doesn't get involved in customer complaints.