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Old Sep 21, 2008, 7:52 AM
aircanadasucks aircanadasucks is offline
 
Join Date: Sep 2008
Posts: 2
Default Horrible Check-in Staff At Yvr

Incredibly rude, patronizing check in staff at Vancouver International Airport scolded and patronized me for not purchasing an onward ticket that I did not need. I was forced to purchase this onward ticket at significant expense to myself. I wished to file a complaint and the abusive check-in woman would not provide me with her name or any kind of employee number. the supervisor and manager subsequently refused to do so. a horrible experience and I will never fly with Air Canada again. I was flying to Hong Kong and that is a route where Air Canada has a lot of competition. Air Canada can not compete with any other airline that flies this route in terms of service. Air Canada is a horrible airline staffed with matronly middle-aged women who like to treat the passengers like children and address them in course, rude, patronizing tones. the staff at the boarding gate and tourists had the same attitude as the check-in woman. Absolutely horrible experience. The Air Canada staff are in a union and know that they can not be fired or disciplined effectively for their behavior. They behave in a manner which will provoke you to anger and know that you won't want to make a scene in the airport. they represent the lowest standard of service in any industry. They should be sent to the Burger King at YVR for training in customer service. They suck. I will fly China Airlines next time or Cathay Pacific. Air Canada SUCKS! NEVER FLY WITH AIR CANADA!
 

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