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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

General Discussion For General Airline matters.

Change Fees Need Addressing

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Sep 22, 2008, 10:48 PM

monkey

Join Date: Sep 2008

Posts: 1

Change Fees Need Addressing

Okay folks, we now need to take action against the crap service, over charging, lazy, rude employees, crowded planes and flight changes caused by the carriers...ENOUGH IS ENOUGH!

When an airline changes your scheduled departure, cancels your flight or messes up your schedule with mechanical problems, late departures, flight crews not showing up...THEY NEED TO PAY!

Every change we make on our tickets cost anywhere from 100 to 150 dollars and the airlines need to start compensating each passenger that THEY effect with their changes!

Over the last couple of months I have had 4 airline initiated changes and cancellations and none due to weather or air traffic control...I asked each time for a change fee and only once did I get the equivalent (in travel coupon) from Delta...the rest of the airlines (USAIRWAYS BEING THE RUDEST ON THE PLANET) basically told me to go fly a kite... this is my kite...START ASKING FOR RESTITUTION!

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Change Fees Need Addressing

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