[deweydkw]

My mom was finally able to do something she wanted to do for years, she bought tickets for her kids and grandkids to go to Florida to visit Disneyworld. Problem - my uncle died and his funeral was the day we were to leave for Florida.

So we called and had the flights cancelled and were told that we could reschedule at any time with NO FEES. Now my mom is trying to reschedule the flights and has been told there will be $1,050 in FEES.

I just got off the phone after TWO HOURS of talking to different customer service reps. The first few told me that I should be able to get the fees waived due to the circumstances of a DEATH in the family. I talked to a Mrs Pierre (sp?) finally. She refused to waive any of the fees. When I asked to talk to a superior she said they would contact me within 3-4 business days and put me on hold for 5 minutes, then came back on and got my information and said someone would be calling me.

This is ridiculous and I am not sure where to go from here. It was beyond our control that our uncle died just as we were about to leave for the trip. My mom and dad are 70 years old and are on a fixed budget. She has been saving to give this trip to her kids and grandchildren. Now it looks like she is just OUT THE MONEY OF SEVEN TICKETS!!!!!

How sad that Continental is not family friendly and cannot follow through on their promises. When my uncle died, we had to give them the funeral home name and phone number so they could verify that my uncle did die and we were not just scamming them. They wanted a copy of the death certificate but we were not going to ask my aunt for that when she had just lost her husband. Then they told us that the tickets were good for one year and no fees would be charged to reschedule the flights during that year!!!!

If ANYONE knows of a way to get around these ridiculous fees please let me know. We did not have this problem with the hotel (Holiday Inn refunded our money COMPLETELY), the car (refund also), or DisneyWorld (our tickets are sitting at will call and will be good until the day we use them, no expiration!!!)

HELP!!!!!