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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

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Customer Service Credit w/ CoAir due to accident - still can't travel

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Apr 13, 2009, 5:58 PM

tiredofCoAir tiredofCoAir is offline

Join Date: Apr 2009

Posts: 1

Credit w/ CoAir due to accident - still can't travel

So I booked a flight July 24, 2008 and had an accident Aug. 2, 2008. I cancelled the flight and got a credit. I'm still unable to walk and in debt from the accident. I can't travel for both reasons.

I've spoken with three separate people and none of them are willing to extend my credit. They say I have to book by July 24 even though I cannot walk to take the trip.

Who has any tips on how I can deal with this? It's $1,200. That's too much to walk away from.

I think they are being unreasonable.

Thanks,

Rob.

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Customer Service Credit w/ CoAir due to accident - still can't travel

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