[PHXFlyer]

Originally Posted by Corbel

im getting the feeling that this could be one of those types..."the passenger wont take responsibility for their own actions". you have already changed your story. now what are we to believe. either or, your daughter missed the flight. your daughter is the one that broke the contract.

My "gut feeling" on this is that they weren't trying to "pull a fast one" on UA to deliberately circumvent the rules. It's just a case of an inexperienced traveler not knowing the consequences of skipping a ticketed segment. Of course my "gut feeling" has been possibly been wrong on a couple of occasions but if the airlines didn't enforce the rules consistently they would be making allowances left and right for those who were trying to "game the system." I think we gave them very constructive suggestions. If they choose to act on them or not is totally up to them at this point. Hopefully they'll post the outcome here.