[Sherry]

I origianlly tried to cancel the flight because of loss of work for my travel companion months ago. Access America said that loss of income was not a reason to cancel the flight, declined. No where in there documentation does it state that once a claim is filed that the policy is cancelled and that you have to buy a new policy. I just called to let them no of my new travel dates and was told that the policy doesn't exist anymore. I asked 'on what page is that rule written on?" It's not was the reply. I guess that is suppose to be common knowledge. I see another complaint to Visa.