Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Frequent Flyer Program $100 charge to cancel a reservation !

Tools...

Thread Tools

Display Modes

Aug 27, 2009, 8:56 PM

DL_ Employee_Pax_Smpthizr DL_ Employee_Pax_Smpthizr is offline

Join Date: Aug 2009

Posts: 9

Quote:

Originally Posted by billwill

I had booked a First Class round-trip from Greensboro, NC to Dallas/Ft.Worth, Texas using my SkyMiles. Due to a health issue (skin cancer that needed treatment), I had to cancel the trip a week before the first flight. They charged me $100 to return the miles to my account!

I sympathize with you. If it had been a revenue ticket we can refund the ticket in medical situations. However, Skymiles reservations do not make this exception. We may have been able to waive the reissue fee if you wanted to just change the reservation, but I would have to double to check on that. However, redeposit fees are only waived in the following circumstances:

* Discontinued Delta or other airline service.

* Travel advisory/warning is issued.

* Flight delay/cancellation or schedule change.

* Bereavement situation occurs of passenger or family member.

* Platinum Medallion requests to use one of their reservation waivers (2 per year).

* Diamond Level will be have unlimited waivers starting next year.

I hope your health is better now.

Last edited by DL_ Employee_Pax_Smpthizr; Aug 27, 2009 at 8:58 PM.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Switch to Hybrid Mode Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Canceled / Delayed / Overbooked Cancel of flight to Cancun	mdisano	JetBlue Airways Complaints	8	Jul 8, 2009 12:20 PM
Reservations Ticket Cancel?!	skram	American Airlines Complaints	1	Jun 9, 2009 7:04 AM
Reservations Reservation Changes, Delta UGH	goldfastback	Delta Air Lines Complaints	1	Jan 19, 2009 6:12 AM
Reservations Reservation disappeared	Allison Westberg	Reservations	0	Jul 16, 2008 6:45 PM
Customer Service On hold for 2 hours, need to cancel flight.	huskerbob1	Delta Air Lines Complaints	1	Sep 8, 2007 7:29 PM

All times are GMT. The time now is 3:45 AM.

Frequent Flyer Program $100 charge to cancel a reservation !

About Us

AirlineComplaints.org

Advertising