[mars6423]

rejilx i misread what you wrote at the beginning, my comment about canada being part of the US was wrong and my mistake

but its still your responsibility for your documents, the airline helped you out there

and i fly singapore airlines alot and i know the customer service is miles ahead of basically everyone else, but than again alot of the asian/far east carriers are much more customer oriented and friendly compared to airlines in europe and america

I know that singapore airlines, cathay pacific, and asiana are the extremes of customer service (in the positive) they are ahead of the curve and everyone should follow them and improve

and there are airlines that dont really care too much about their customers, for example, delta, american, united, bmi (and bmi baby) ryan air, british airways seems to be getting there, and some others