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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

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Customer Service Family kicked off flight due to "weight restrictions"

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Sep 14, 2009, 7:50 PM

abutterfinger25 abutterfinger25 is offline

US Department of Transportation Employee

Join Date: Jul 2008

Location: Washington Metro Area

Posts: 197

I just rechecked the OAG. And unless my eyesight is worse than usual, it says that all US flights from Phoenix to Flagstaff are "DH8" which corresponds to Dash 8-400 series which seats 70-80 passengers. However, I don't see a flight 856 (which would be US Airways mainline). All flights on this route are, as PHXflyer states, are US Air Express and operated by Mesa.

Either way, I am glad Mr. Brewer sent his complaint to us. I will keep an eye out for it and see if I can get US Air to give you check in place of the vouchers, even if the flight is not covered under our rule.

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Customer Service Family kicked off flight due to "weight restrictions"

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