[justme]

Originally Posted by PHXFlyer

Would it have been the right thing to do? Of course, but I don't blame them for acting as they did.

The medication should have been packed in dry ice in their checked luggage. There are allowable limits on items packed in dry ice. Otherwise if the medication was so perishable it should have been shipped by a professional shipper who is used to handling such sensitive items.

I agree... one would think it would be easy enuf to just pop it in the fridge and case closed, but who knows why the FA didn't want to. Jim, you're right, it could have been a simple case of a bad attitude, but I find that to be the most improbable scenario. More likely is the case that the FA had a rational, sane, common-sensical reason to refuse. I can think of many, none of which need mention since they could all be refuted as I was not on the flight. Unfortuneately it looks like this boils down to a reservations agent "promising" something when they had no idea if it was actually even possible. Good intentions gone wrong. Next time I would advise the same as PHX, make arrangements on your own to ensure the medication is transported properly. Up to about 20lbs of dry ice is allowed on board most aircraft. It does depend on the A/C type, so make sure to specifically ask if, and how much, dry ice is allowed on board each segment of the trip.