[cortney]

One thing to keep in mind is that there really is no "refridgerator" on board. depending on the type of a/c there maybe a chiller or chiller carts. it helps keep things cool but not cold, ice still melts in there and when i fly to germany for work, our dry ice melts half way through the trip so not even that lasts. however, what we do is we make the passenger put the medication into a bag write their name and we put it where we can to keep it cool or whatever but we tell the passenger that we have no liability for it. I can see both points. the liability issue and the passengers point. I have a feeling though the agent on the phone told you wrong. its like when an agent tells passengers that yes we can hang up their wedding dress in the closet....uh, what closet? lol