[PHXFlyer]

Originally Posted by jimworcs

Not sure you are getting my point:

She should not be contacting Lee Macenczak. She should not have been asked to contact the airline at all. When she did, she was given grief. If Lee Macenczak had an ounce of decency, she would be getting a letter of thanks from Lee Macenczak on behalf of the airline, a bunch of flowers and perhaps a free flight or some other gesture.

It is Delta...so she gets rude customer service reps and abuse on the complaints forums when she expresses her disgust at her treatment. There is no contradiction in her approach. The AIRLINE suggested she call... and when she did, treated her very badly.

I'm not sure how much time has elapsed since the in-flight medical emergency but perhaps if the OP had been patient and waited she would have received some gesture of thanks. I know Continental sends a letter of appreciation along with a token of that appreciation to medical personnel who assist with in-flight emergencies. Perhaps Delta has a similar program but the OP didn't allow enough time to pass. In any large company there is going to be some delay as information about the incident is disseminated to the responsible department heads and/or execs.