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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Baggage Problems Lost Baggage‏ & Bad customer service from Lufthansa airlines and Spanair

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Oct 15, 2009, 5:17 AM

Darine

Airline Employee (NOT OFFICIAL REP)

Join Date: Oct 2009

Posts: 4

My friends and I had to pick our bags from Ibiza airport since we all got same ticket and we had only a transit visit in FRA and BCN. And on my way back to Beirut we had same transit visit so I went in FRA airport to Lufthansa office they told me to go to Newco Lost and found office in FRA airport I asked again about the bag and as well they took all the information again and I updated the color of the bag since it was mentioned that it is blue and it was black so I asked them to rectify that. and yesterday I filled another claim on Lufthansa web hope this time it will be read.

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Baggage Problems Lost Baggage‏ & Bad customer service from Lufthansa airlines and Spanair

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