[cinrenhea]

Yes I was told that was the situation, in a word, but like I said at the beginning of my original post, my problem with them was not the lack of a refund. What I was trying to express in that sentence is that if they had been nice and respectful about it (i.e. exhibited good customer service), I wouldn't have ever posted on here. I'm not the kind of person who complains, ever. It's the first time I've spoken to a supervisor about anything, which is why I didn't ask to speak to them myself. I always tip at restaurants regardless of the level of service, if they get my food wrong I just eat it anyway, etc. I guess a flight that was purchased to get my fiance to a job that he starts Monday, when he has been laid off for 6 months, and the fact that it was topped of by horrible customer service, makes it worth it to me to express my concerns. We did speak to other airlines. Both Southwest and Continental did an excellent job of helping us. Even though we chose Continental because they had a fare we could afford, compared to Allegiant I felt that the Southwest agents went above and beyond to try to help us. Despite the fact that we couldn't afford their fare they still said thank you and smiled, even apologized for not having something cheaper, and through it all seemed genuine. I don't feel that just because I don't really care about a refund that I should keep mum about the people they chose to hire and how they treated us. If something you read makes me "not that low maintenance" in your opinion that is fine with me. Like I said we are happy that we know now what they are like; the purpose of this posting was to give others a point of view and hope that no one else has to go through the same thing. Thank you for your opinion.