[justme]

Whether or not it was caused by the airline, a ticket website; aka: the devil (Expedia in this case), or the customer, we as employees should be doing our best to fix the problem and keep the customers happy.

These are my exact words from an earlier post. I agree with you that Delta should be doing everything in their power to change her seats so that they will be together, but I still stand by the FACT that it is not Delta's fault she is in this predicament. Expedia, agent or not, sold the ticket and took the request for seat preference/request. THEY did not pass that along to Delta. I also stand by my idea of "why should others be moved out of seats they chose, and potentially paid extra for, because the agent that booked the ticket messed up?" It's no more their fault than it is the OPs. The blame in this mess lands solely on Expedia, but the responsibility for a solution lands solely on Delta. I have absolute faith and confidence that they will be moved to sit together, for all of the reasons you, Jim, pointed out and probably some others.

PHX, quick side question... where did you get your info that said it was a 777 from SYD to LAX? Unless they've changed something that I failed to catch, I thought it was a 747 that makes that flight.