[PHXFlyer]

Thanks for posting the update. So very few do and sometimes we wonder what happened. In your case with Spirit, however, we pretty much predicted the outcome. I just pulled an all-nighter at work and then got exactly 4 hours of sleep so I apologize that I'm not in the mood right now to go tracking down old posts. If you so desire please surf around the previous posts about Spirit and you'll find I posted a quote from and a link to an interview with Spirit's CEO. He has no desire to do anything above and beyond for the sake of customer service. His motto is, and I'm paraphrasing, Spirit is a discount airline and you get what you pay for. If the customer's expectations are too high that's their problem. When they need to save a dime to fly somewhere in the future they'll be back. (That last statement is pretty close to his original quote) I think you'll find that even among the unwashed, untouchable caste of "Airline Sympathizers" on this forum that even we agree Spirit's customer service is abominable.