[ChrisH]

KDC,

The letter looks good to me. Hopefully he will read it, and respond. Let me know of any other assistance I can be. I work for CAL.

Thanks for your concern over my situation. Don't feel bad, however, because I do not. I have been wanting to leave this job for awhile, and this gives me an opportunity/excuse to do so. I do feel for passengers, and the frequent inconveniences faced when traveling on the airlines. I see it everyday. There are some crazy policies in place.

I would advice you to make copies of your reciept, as well as get a copy of the "contract of carriage". First, read it, and if you see nothing regarding changing names, I would send it in, with the letter. SOme policies, are policies, but technically it isn't written anywhere for passengers to see - which would be in your favor.