[jimworcs]

Also, there have been numerous stories and news articles about people, I think from India, being stuck with airline problems in the Paris Airport because they did not have a visa to leave the airport while in transit. This would seem to make anyone flying more conscious of the document requirements of intervening airports.

This has no relevance to this situation. The passengers travelling from Canada to India were transiting Paris without a visa. They did not need one to transit... however, Air France cancelled the flight from CDG to India and as a result the Indian Nationals needed to be accommodated overnight in an airport hotel. The passengers had done nothing wrong and did not travel without the correct documentation. It was the handling of the matter by Air France that was contentious AND the bureaucracy of the immigration, which took far too long to approve them being allowed to stay at one of the airport hotels.

You seriously think a bunch of indian nationals, travelling from Canada to India via CDG made the news in Argentina? This example should have made his girlfriend more conscious of the documents required? If so, why didn't this make the Delta employees, who work in the airline industry, more conscious of the requirements? What is it about people who will defend anything the airline industry does... it is ridiculous.