[Silent Bob]

Less than a day later our seat assignments were changed...BUT, they were all wrong! They had us in the right area, but the specific seats were wrong. Granted, we can probably change within our group, but when one provides and EXACT listing, why can't it be followed properly??

Given the destination, Hawaii, I'd have to say they did their best to accomodate you. And given your own statement that you could have changed within your group, shouldn't that be enough? Your travelling with a group (I don't know how large), and having dealt with groups (I assist in group travels, local sporting events, etc) once in awhile, because of my travelling frequently, it's not easy to get a group seats specifically, especially to Hawaii as most of the time the flights are almost always full. You're never gonna get EXACTLY what you want, I'd say make the best of it.

What you could have done, (and possibly still do) rather than contacting customer service, would be to get in touch with the Continental Group department who could assist you as best as possible with the seats (as opposed to reservations or their customer service department). Though one person gave you attitude over the price, doesn't mean the next one will. You could also keep checking the seats, as sometimes seats that were originally taken can become unblocked as people tend to cancel.

All else fails, make the best of it. It's HAWAII!! If you can change within your own group, then so be it, but don't let the airlines ruin your experience before you even go.