[Team_OGG]

That's bad! If I were in your shoes, I will not pay for that amount at the airport. They need to show proof that you confirmed the schedule change on your flight. If not, what they did was just steal money from you. You should report this to DOT but I would suggest that you get evidence first when was the schedule change made and if it showed on their system that you were notified (even though you were not!).

Some airlines use the customer's phone number as primary source of contact in situations like this. They would only result to email if they can't contact the customer. One more thing, the schedule change on your return flight was more than 2 hours... and it's not your choice to take the 7AM flight at all. That agent at the airport should have asked you what flight you want to take and not force you to take whatever was given by their stupid system then ask you to pay the difference in fare!

this is really horrible! I don't know what else to say 'coz this is pissing me off! =(