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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Baggage Problems Had any problems with your baggage on Continental Airlines?

Baggage Problems Luggage Scam approved by Continental

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Feb 24, 2010, 1:59 AM

Silent Bob Silent Bob is offline

Join Date: Sep 2007

Location: NY NY

Posts: 510

Quote:

What a Scam approved by Continental Airlines.

I think the first question one must ask is: Where's the scam? Because the airlines would have to gain something in order for this to be a scam. Nothing was taken from you and you didn't, technically, lose anything.

Why the airlines won't reimburse you for the bag, and i think the airline peeps here will correct me if I'm wrong, is that you didn't show them the damage prior to leaving the airport. I know most people don't examine their bags when they arrive especially after a long flight like that. But if it's such an expensive bag (and Samsonites are not cheap) I would examine it and make a claim straight away.

Quote:

Guess what without looking at the bag he tells Lilian put notes in the computer that this guy doesn't get a single dime.

What would prompt him to say that?

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Baggage Problems Luggage Scam approved by Continental

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