[Keystone Cruiser]

Well almost a month has passed since the person from Continental called me about my complaints. She called me on a Thursday evening and said that she would get back to me BY MONDAY. Well, as of this Monday, it will be FOUR Mondays and no return call or follow up by her or anyone higher. If there was nothing that she could do (or would do), then at least be professional and CALL ME BACK and tell me that. I respect a company that will at least tell you that there is nothing they can do but there is no respect deserved for a company that lies and ignores.

It proves to me that it was simply a token gesture. Token gestures are condinsending, unprofessional and just plain rude. If a token gesture was all I was going to get...then don't bother.

Let's see... told to go elsewhere, ignored, given a token gesture, no returned calls.... they are really making themselves look worse and worse with each passing blunder.

I so wish we could escape from our tickets on this unprofessional and ignorant airline.

I heard the new President was bad and arrogent and would ruin the airline... just didn't think this quick.