[jimworcs]

I didn't suggest a conspiracy at all. Do you know what human factors means? I was making it clear that this was unintentional consequences... that is precisely what I meant when I was talking about human factors. My point was not that it is a conspiracy, my point was, if this factor results in the same human error, then they should do something to correct it. The only people who would know this are the airline. That was my point. Human factors are used extensively and have contributed to the incredible safety achieved by the airline industry... I was simply suggesting that they may wish to apply the same principle to their website, rather than profit from the misery of their customers.. such as jstkrsn. I don't hate Delta, I just have no respect for it as a company and do not believe it should be in business. It should have been allowed to go bankrupt when it's customers abandoned it.

but maybe that's because I'm a big bad airline employee that has no soul, morals or feelings

Delta certainly is amoral... and ripped off it's customers, employees and suppliers whilst pumping vast sums of money into unearned pensions and bonuses and stock options for it's senior managers. Maybe it has got to you!!