[Butch Cassidy Slept Here]

A controllable source of anti-airline sentiment can be found in those stupid form letters (US based) airlines send-out. I can understand the need to say “no.” But why can’t that “no” just come in the form of one sentence---“We are unable to accommodate your request.” Sending something that sounds like it was written by Snow White (when everyone knows it’s really from “Jason,” of Friday The 13th) becomes aggravatingly phoney. Sometimes the contrast, between what the airline did to the customer and the content of the airline’s letter, becomes sadly comical. Providing a $50 travel voucher only aggravates the customer even more when they discover they can only use it at 5:00 AM, on a Wednesday in February, and then only for a $100 fee. Again, airlines might be amazed what can be accomplished with a mere 44¢ stamp. Making an offending employee write an apology letter (with the name omitted) could mean a lot more than some worthless travel voucher. Hey, you might even use fewer ink cartridges!