[DoctorDave]

I too experience their wrath recently. Departing from Baltimore on a 6:00 AM flight, i had troouble with the kiosk. I approached an agent. Two visibly standing doing nothing, and asked for help. She directed me to a "Special Assistance" line, where I stood for a few minutes only to see her help random customers. I approached her and asked why I was being somewhat ostracized - I dont know when checking in became a special service. She redirected me to queue I was in. Moments later, another agent asked if there were any travelers for my flight. I was the only one and she began to issue my a boarding pass with the following commentary - "I'm only helping you because we need to get the flight off the ground", followed by a commentary on her unanticipated stress levels at that time of the morning.

WTF? I had a problem, I asked for help, I was directed to a "special" queue, I asked for clarification, I was "rescued" by someone not interested in assisting a customer, but instead more concerned with packing customers into the plane. I get the operatinoal aspect of this. Get people on planes and fly them to their destination. That said, treat me like crap and I have no incentive to utilize your services in the future.