[ht4jpc]

The original post that I wrote ended with a letter from Continental stating that they could not control the weather. I never asked them to do so. I did ask that they control an employee. They need to send them to some basic customer service seminars. I tried Continental one more time going from Pensacola to Sacramento. Flight there no problems. Flight back over booked not once but twice. We were told either volunteer to be moved to the third flight or hope that there are seats on the second flight. Thank goodness within my planning the trip I took another day off. They gave us $200 vouchers for another flight. I think for every delay they should have given way more than that but somethings better than nothing. I gave the vouchers away. Now the kicker. The people who used the vouchers didn't get on the flight out of New Orleans that was scheduled for 5:30am until 10am. They were offered nothing because they used vouchers. I know it wasn't my fault but I apologized profusely as I felt responsible for suggesting Continental.