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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

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Customer Service First Class Ticket to Hell! 5 year old child traumatized -father abused & humiliated

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#10

Aug 24, 2010, 5:11 PM

Gromit801

Join Date: Aug 2007

Posts: 745

Usually, the gate agent will try to accommodate parents and kids. So that should have been your next stop after you felt you had no solution from the counter. Ask the control or gate agent. Yes, it can go wrong at times.

If the FA's had such an attitude, and it wasn't exacerbated by an angry father getting in their face (so to speak), then shame on them, and file a complaint.

If on the other hand, you were exhibiting an equally bad attitude, and interfering with their duties, then you might have a problem with your complaint.

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Customer Service First Class Ticket to Hell! 5 year old child traumatized -father abused & humiliated

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