[The_Judge]

I think you misunderstand me. First, I want to say I am with you 100%. You were wronged and then screwed on the refund. You should be getting the difference between what the first class seat was that you paid for and what the price of the economy seat you sat in was. And I can say almost for a certainty, it was more than 52 bucks.

Now to the part where where the misunderstanding was. My point was that there are a whole lot LESS seats in first class than in coach. I am just saying that there may not have been a seat in first available that day. With all the free upgrades that automatically happen for elite cardholders, it very well could be that there wasn't a first class seat to be had. Plus with some commuter carriers not even having a first class cabin, that will lessen the amount of seats even more. How many more flights were available that day and how many of those flights actually had a first class cabin? And if there were seats available in first, would you have been willing to take it, say, if it was the last flight of the day? Maybe you would have and that should have been offered, if available.

Again, please don't misunderstand me. You were entitled to a seat in first. But again, if it's not available, what were your options?? As I see it, slim. Economy with a refund for the difference or else waiting for an open seat in first which could result in an overnight.