Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

In-flight Issues Did you experience any problems during an US Airways flight?

In-flight Issue serving underage people alcohol

Tools...

Thread Tools

Display Modes

Oct 26, 2010, 9:04 PM

mars6423

Join Date: Mar 2009

Location: New Jersey/Singapore

Posts: 412

Are you going to have a talk or punish your daughter in any way? She shouldn't ask for the alcohol so some of the responsibilities are on her, and I'm sure she isn't like oh no they gave me alcohol, most likely crap now how to explain that I drink when I shouldn't but blame everyone but me

Honestly though at 19 she is an adult and should be able to find a way home through a friend or taxi instead of making you miss a day off work

Yes they should have checked ID and shouldn't have served her, and they should take responsibility and your daughter was lucky that she wasn't questioned by the cops at the airport, and teens will ask their seat companion aka adult next to them to get alcohol for them as it has happened to me on more than one occasion

It's your daughters responsibility as much if not more than the airlines and your not going to get a refund for your daughters actions sorry

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Switch to Hybrid Mode Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Customer Service I put my underage daughter on a flight...	SickofDelta	Delta Air Lines Complaints	5	Aug 22, 2010 7:55 PM
In-flight Issue Continental Serving Expired Milk to their Entire Flight in Breakfast	maxfoods	In-flight Issues	3	May 22, 2010 10:19 PM
Should alcohol be charged on airlines?	skram	General Discussion	8	Dec 3, 2009 4:27 PM

All times are GMT. The time now is 11:30 AM.

In-flight Issue serving underage people alcohol

About Us

AirlineComplaints.org

Advertising