[DonotflyAC]

After a really bad experience by my wife on an AC flight to Los Angelos last year we never fly Air Canada. This year we have flown on Porter Airlines (best customer service in the industry), American, Delta, Lufthansa, El Al, United all provided excellent service. My wife has back problems and when she asked one of the flight attendants for help he told her in the rudest possible why that if she could not handle her carry without assistance then she should not fly with any carry on. All she had was a coat and a purse and she wanted help putting the coat in the overhead bin. The mistake she made was complaining to the AC staff on board. You are correct they all gang up on the passenger. Your suggestion to complain to Transport Canada is a waste of time as they did not even respond to our letter of complaint and neither did our own MP. AC seems to have carte blanche to do whatever they want. I was very upset when the federal government gave up our base in the middle east to protect AC's market share. AC needs more competition and until they get that competition they will continue to treat there passengers badly. We should have kept the air bases as they provide our service men and women with the level of service that they need and forced AC to compete for business with airlines that actually care about customer service.