[catinca]

After our relentless search for justice which took almost 1 year, Austrian Airlines finally showed signs of understanding the gravity of their stranding of our dog in Dubai at the beginning of February this year. They ensured us that action was taken based on our feedback and expressed their hope that other passengers would not have to face similar trouble. When it came to compensating us for the unnecessary expenses incurred during our forced stay in Dubai, however, their goodwill came rather short of all of the documented costs. Already insufficient, the compensation even included vouchers binding us to use the airline again. After so much time and energy wasted, we have decided to let go of this case, even though we consider that the manner in which a solution had to be sought from Austrian Airlines in combination with the solution offered in itself do not lead us to put Austrian Airlines back on our list of preferred airlines.