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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

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Virgin Atlantic: Extortion, hearing loss, and Chinese water torture!

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Jan 2, 2011, 5:51 PM

bilingual

Join Date: Oct 2010

Posts: 84

Perhaps you should read the regulations regarding carry on baggage? - it can not come as a surprise for you, that you are not allowed to bring 17kg carry on, most airlines only allow 10kg. I do not understand why you think that VA should flex the rules, just because you choose to bring expensive equipment with you.

If you have suffered hearing loss, you should have no problems in getting a medical receipt as a proof against VA, but i guess that is not the issue?

Your complaint is ridiculous and i would rather travel with VA if they are so strict in enforcing the carry-on policy, as so many people bring too much baggage, so there is no space available for the rest of us.

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Virgin Atlantic: Extortion, hearing loss, and Chinese water torture!

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