[sukai]

Oh yes, I understand what you mean. My family and I where to take a trip to London but unfortunately my father passed March 4th.I had to travel to West Africa for the funeral. My husband started calling Iberia since March 10th. Everytime we call they tell you TO wait 48hrs. i'VE FAXED THE DEATH CERTIFICATE TWICE, PLUS MY BIRTH CERTIFICATE AND MY MARRIAGE CERTIFICATE AND THE OBITUARY. Why do they need all those documentsm when they know they have no intentions of refunding me my full amount. They frankly just dont give a damn about my loss. As far as they care concerned my family should have continued with the travel plans as if nothing happend. I woke 4a.m. this morning to contact Madrid, none of the phone numbers work. When you call Miami, only one prompt works. Instead of grieving I've had to use my energy to complain and fight. I refuse to give up because I have a headstone to purchase and I need the refund. I sent an email this morning to the CEO and Mr. Walsh. I will be surprised if they respond because nothing works with that airline not even the email link. I am so drained from this airline but I will speak out against Iberia wherever there is a forum. I've called all the local channels in Texas and I will call my Representative and I will call the Cancer Society, and I will call anyone that will listen to the disrespect of Iberia.

IF NOTHING WORKS, HOW SAFE ARE THEIR PLANES. DO NOT FLY IBERIA. AND IF YOU LOOSE A LOVED ONE FORGET IT THEY CAN CARE LESS. I WISH WE RESEARCHED THIS AIRLINE BEFORE BUYING FORM THEM. DON'T DO IT. Spend the moeny and fly a reputable company that have phone numbers that work. Believe me when I say none of their phone, fax or email work.